Tattoos. Filet-O-Fish sandwiches. Dubstep. Kim Kardashian. CrossFit. What do they all share in common? They’re not for everyone. Why am I telling you this? Because neither is your brand. But before you give up on what likely just came off as a harsh or negative point of view, hear me out. Your brand can’t be… Continue reading HATERS GONNA HATE. And That’s OK.
Tag: customers
BOYS LOVE PINK
While visiting an orphanage in Tanzania a few years ago, I realized how small my world really was. Or, at least my perspective on the world. As part of a group helping bring solar powered wells to orphanages, we filled our suitcases with toys and crafts we thought the children might enjoy. One of those… Continue reading BOYS LOVE PINK
YOUR 5-MINUTE BRAND GUT CHECK
Think Different. Just Do It. Because you’re worth it. Each of these slogans are just as brilliant now as they were when they first arrived on the scene. One of the many reasons they have stood the test of time is because they are aspirational, but still relevant to each and every one of us.… Continue reading YOUR 5-MINUTE BRAND GUT CHECK
HEY MILLENNIALS, IT’S ALL YOUR FAULT
American cheese Bars of soap Applebee’s Top sheets Mayonnaise Straws CDs Shopping malls Network TV Gillette razors Phone conversations Hooters Diamonds Napkins What do all of these things have in common? According to various media reports over the past few years, they’re all being killed by Millennials. The audacity! The gall! How could this generation… Continue reading HEY MILLENNIALS, IT’S ALL YOUR FAULT
The Three Questions Every Company Should be Asking Their Customer Right Now!
I recently read an article about America’s most hated companies. Every year, 24/7 Wall Street publishes a list that invariably includes companies from the pharma, communications, travel, banking and retail sectors. Companies know a good reputation is vital to a company’s health and success. And yet they often overlook one of the simplest tools to… Continue reading The Three Questions Every Company Should be Asking Their Customer Right Now!
Make Way For Generation S
Marketers are accustomed to thinking of their customers in terms of “generations.” Based on when you were born, you may be a Baby Boomer or a member of Generation X, Y or Z. These categorizations help us understand the consumer behaviors that ultimately drive everything from the products marketers sell to the way they “talk”… Continue reading Make Way For Generation S
DOES YOUR BRAND CARE?
Does your brand stand for something? Is it more than just products and services? Does your brand have a cause greater than commerce? More and more, brands are aligning themselves with charitable causes. And customers are taking notice. Last year, Ad Age published a study by the research firm Toluna about the impact of brands… Continue reading DOES YOUR BRAND CARE?
When it Comes to Price, Perception Matters
As consumers, we typically look for value – that perfect combination of quality and price – when we make a purchase. Most of us have a favorite retailer or group of retailers, and today’s hyper-competitive, information-driven marketplace allows us to easily compare prices across multiple retailers and channels. A recent study by Bain & Company… Continue reading When it Comes to Price, Perception Matters
2018 Trends and Tips
Chris Hayes EVP, Brand Strategy With 2018 just around the corner, I’ve been looking at some of the trends that will drive marketing in the New Year. Here are just a few things we’ll be seeing (or seeing more of) in the coming months: Artificial Intelligence – While still in the relatively early stages of… Continue reading 2018 Trends and Tips