Omnichannel Marketing Part 7: The Campaign Formula Want to make a huge difference in response across all your channels? In this fast-paced digital era, capturing and retaining customer attention requires a thoughtful and strategic approach. But sometimes, we create complicated marketing programs without a true understanding of the consumer or what we ultimately want them […]
Customer Loyalty Part 10: A Customer Reactivation Story About 10 years ago, REI made me so stinking mad that I swore I’d never grace their check-out again. A brand-advocate no more, I huffed my outraged “customer-no-service” story to everyone that cared to listen. Their offense? They made me pay for return shipping on a few […]
In a digital-facing world, any brand would be smart to think twice before adding print into the mix. And yet, several times a month we get inquiries from wholesale companies or online brands interested in testing mail for the first time. What would compel them to consider print? They reach out because they understand that, […]
Over the last several years, we’ve seen catalogs come and go. And we’ve seen many retailers jump into the game, spend a LOT of money (we’re talking tens of millions of dollars) and then abandon the model after a couple of seasons. This literally breaks my heart and makes me want to scream! Why does […]
In a world in which digital marketing continues to grow, a new brand is still mailing a catalog for the first time every month. That’s not the strange part, however. What is strange is WHO is mailing these catalogs: e-commerce retailers. Amazon, Wayfair, One King’s Lane and Everlane are just a few examples of formerly […]
When we say we are passionately obsessed with what we do, we mean it. We had this spontaneous discussion in our Slack channel about AI and marketing, and are sharing it here in the event that you’re having the same thoughts and questions that we are. We also want to give you a peek behind […]
Disruptive Catalogs: Part 2 PROVEN FACT! Your catalog cover is the number one creative opportunity to test and increase response. Why? It’s a “first impression” and your best opportunity to inspire action. First impressions are formed in a matter of seconds and if you greet your customers (or even worse, your prospects) with “bleh” your […]
Crate & Barrel, A Story of Unrequited Love I absolutely love Crate and Barrel. I love the way design meets function, in each and every one of their products. I love walking through their stores, being inspired by what could be. I love that their product designers take inspiration from around the world and bring […]
Last week I said the following to a fellow Schmidling (yes, that’s what we call each other): “Wow, we could really make their catalog sing!” What a strange idiom. Or is it? I love listening to my favorite musicians for a reason. Yip Harbor, who wrote Somewhere Over the Rainbow, offers the reason why. […]
