“We must also stop looking at recycling as an excuse for excessive consumption and remember the other R’s that come first: reduce and reuse.” – Sappi, Rethinking Recycling We are super proud to be owned by a brand who believes in sustainability. MIDLAND has partnered with the World Land Trust, and their exciting Carbon Balanced […]
Customer Loyalty Part 8: Know Your Customer We spend a good deal of our marketing efforts incenting customers to be loyal to us; to be our brand advocates. But doesn’t loyalty go both ways? Don’t we, in turn, need to demonstrate our commitment to our customers? It’s a two-way street, after all—a dialogue. One way […]
Customer Loyalty Part 5: Mistakes “People who had a bad experience with a brand, but the brand fixed it, are more loyal than customers who never had a problem in the first place.” Leonia Brown, Qualtrics Head Experience Management (XM) Scientist One of our clients challenged us this week to find a way to call […]
Part 4: Steaks, Suds, and Sierras. Three Case Studies in Sustainability. It’s the beginning of 2022 and sustainability is everywhere – or at least the appearance of it. Like “Fat-Free” and “Organic” before it, the term itself has slowly shifted away from its denotative definition and into a looser, more free-form jazz approach to language […]
Part 3: The Overlooked R’s: Reduce and Reuse “We must also stop looking at recycling as an excuse for excessive consumption and remember the other R’s that come first: reduce and reuse.” – Sappi, Rethinking Recycling Thankfully, recycling has become almost a given in the corporate world and the majority of homes. But it’s time […]
Supply Chain Woes & Communicating with Your Customers The global supply chain is in crisis. The scarcity is real, and for most retailers – the occasional backorder went from a low-grade and fairly infrequent problem to major outages, much of the time, and backorders of 3-4 months are increasingly common. Customer reactions range from anger […]
MoMA: From Studio to Catalog Somewhere just south of Central Park comes a catalog you might not know existed, but that you’ve certainly heard the name of. A catalog built on design, on art, and most importantly on bringing their principles to the world. The Museum of Modern Art (MoMA), striking yet inconspicuous, sits between […]
A Conversation Over Tea Over the past several weeks, we’ve looked at a variety of brands and how they approach their catalog. As you may have noticed, there are many different ways to achieve the same goals of DISRUPT. DELIGHT. DRIVE. How brands stand out in the mail, engage their target customer (or even better, […]
Doing Cartwheels for Summersalt “It can always be better.” This is a declaration that drives my creative principles. I think if you ask most creators, we all want to improve upon our previous work. We want our next work to be our best work. And the work after that to be even better. It can […]
