People don’t like to be sold to. Too many brands only sell; they only try to convince people to buy, buy, buy. But that’s not what customers want to hear. If you want to connect to people on a more emotional level, tell them your story. Tell them what you stand for, where you came […]
This might sound strange coming from a guy who has been preaching the importance of being BOLD and taking risks to creative teams, clients and brands for three decades. It’s always been important for brands to grab people’s attention—to stand out—by doing unorthodox things. Sometimes, the crazier the better. But today, we need a new […]
There’s a lot of talk these days about creating a great customer experience, standing out in a crowded market, telling your brand story in a compelling way, and a mobile-first strategy. Let me be clear—ALL of these things are important. Vital, in fact, if you want to be successful. However, I’d argue NONE of them […]
I think Millennials get a bad rap. Apparently, they’re to blame for everything. They’re lazy and privileged and don’t want to work hard. I’ve heard a number of people complain that they just don’t get this generation. I have to disagree. Are Millennials perfect? Nope. But neither were the generations that preceded them. I’m basing […]
Design is an investment, not an expense. Let’s get that on the table right now. I’ve witnessed far too many companies say, “I’d like to upgrade my design, but I just can’t afford it right now.” They view it as an add-on. Something that would be nice to have someday. And far too many companies […]
We’re excited to announce the creation of a sister agency that will focus exclusively on branding. We’re calling this new group Bonfire5. Essentially, we’re taking everything that clients loved about our proprietary BrandQuest process and serving it up to companies outside of our usual direct marketing and catalog sandbox. This specialty branding group will be […]
I often get asked if there is ONE thing that a company can do to improve their brand, what would it be? That’s easy. Improve your culture. I’ve had the opportunity to walk into hundreds of companies over the years, peek behind the curtain and see what makes them tick. What I notice right away […]
How to gamble on new ideas without losing big I just spent this past weekend in Vegas. Nice little getaway. Saw a show, played a few slots, danced with a monkey (don’t ask). But as I contemplated how much to wager at the Blackjack table, it occurred to me that there are no sure bets. […]
Well, the secret is out. For decades, creative types working at agencies across the country knew instinctively a few secrets they could rely on to create brand stories, campaigns and messaging that would resonate with consumers. The Don Drapers of the world knew these little secrets could help sell more products. We knew if we […]
