Why Mail A Catalog? The Stats.

Yes, mailing a catalog can be a powerful advertising tool. However, we realize its role has changed over the last several years. A successful catalog should DISRUPT your customer’s lives and get noticed. Once inside your catalog, it must DELIGHT with relevant products and stories that matter and finally, and most important, it must have […]

Stop Playing Pokémon GO and Read This

Invisible monsters, augmented reality and the future of catalogs So, how many Pokémon have you caught? You know, I used to chase invisible monsters through the park. They called me crazy. Today, everyone’s doing it. Who’s crazy now?! Pokémon GO is a legitimate pop culture phenomenon. Launched just this month, the free game app has […]

Disappear Completely: Digital Marketing Lessons from Radiohead

In early May, British musicians Radiohead did the unthinkable: they lived up to their song title “How to Disappear Completely,” and erased themselves from the internet. Their website gradually decreased in opacity over the course of several hours, until it disappeared completely. Then, the band and its lead singer, Thom Yorke, removed all past posts, […]

Customer Experience… The Competitive Advantage

There’s an old saying in marketing, “Happy customers tell three friends. Unhappy customers tell ten.” These days, with the ease of sharing on social media, those numbers are probably an understatement. The fact is the customer experience is arguably the most critical element of a brand’s success. According to a McKinsey study, 70% of buying […]

Algorithms and Humanisms

“Facebook Inc. is largely ruled by algorithms. But ultimately people must make judgments about what to show its 1.6 billion users and how.” -May 11, 2016 Wall Street Journal People actually have something to do with what you see on Facebook – oh my! According to the article, there are “allegations that Facebook workers manipulated […]

Victoria’s Secret Kills its Catalog. Does This Mean Print is Dead?

I won’t keep you in suspense: print is alive and well. Back in the day, when investing marketing dollars, it was easy to draw a line between mailing catalogs (the only direct marketing investment at the time), the value of acquiring a customer and the bank statements that arrived months later. This news from Victoria’s […]

(SPATIAL) RELATIONSHIP ADVICE: 3 Keys to the Successful Marriage of Geometry and Catalog Design

What’s the secret to a successful marriage? OK, confession. I’m not married, so really how the hell would I know? Just bear with me here. This is going somewhere. Thanks to copious amounts of TV and movie viewing, along with observing my married friends, I’ve come to see what contributes to a good marriage. Like […]